Level 3 Award in Mental Health First Aid in the Workplace (RQF)

Course Overview

The Level 3 Award in Mental Health First Aid in the Workplace (RQF) is a regulated, Ofqual-recognised qualification accredited by Qualsafe Awards. Over two days, your staff learn to spot the signs of poor mental health, listen without judgement, respond in a crisis and signpost colleagues to the right professional support — exactly as a physical first aider would respond to an injury.

Successful delegates qualify as workplace mental health first aiders. Beyond one-to-one support skills, the course prepares them to contribute to mental health risk assessments, help shape workplace wellbeing policy, and support colleagues (and their line managers) through a return to work after mental-health-related absence.

How the Live Online Format Works

Training takes place in a live Zoom classroom capped at 8 learners — small enough for real conversation, not a webinar you watch passively. A qualified instructor leads the full two days, answering questions in real time and running group discussions, role-play scenarios and breakout-room exercises that mirror the situations a mental health first aider will actually face.

Many learners tell us the small online format is more personal than a packed training room: more airtime per person, deeper discussion and direct feedback from the instructor. Delegates simply need a computer or laptop with a webcam and microphone, and somewhere quiet to join from — home or workplace.

Assessment and Certification

The qualification is assessed through two multiple-choice question papers completed during the course. Delegates who pass are awarded the Qualsafe Level 3 Award in Mental Health: Workplace First Aider, valid for three years.

What Your Team Will Learn

• The mental health continuum — and the difference between an episode, a crisis and a condition
• The role, responsibilities and boundaries of a workplace mental health first aider
• The DR EFG mental health action plan for structured, confident responses
• Recognising stress, crisis situations and the suicide continuum — risk factors, signs and symptoms
• Understanding specific conditions including depression, anxiety, self-harm, eating disorders, PTSD, OCD, psychosis and bipolar disorder
• Wellness conversations, empathetic listening and signposting to professional help and national charities
• Supporting an employee and their line manager through a return to work
• Mental health risk assessment, relevant legislation and building a positive workplace culture

Who Is This Course For?

Anyone who wants to support their own and colleagues' wellbeing at work — designated mental health first aiders, managers, supervisors and HR teams. Delegates must be 16 or over with a basic command of English (Level 2). No previous training is required.

Please book thoughtfully: the course covers subjects some people may find distressing, including suicide and self-harm. Delegates can step out at any time, but if you think the content may be difficult for someone, check they're comfortable attending before booking them on — and encourage them to contact us if they're unsure. For support with your own mental health, contact Samaritans on 116 123 or NHS 111.

Training a larger team? Contact us about on site delivery or additional private virtual courses.

What's Included

• A qualified live instructor throughout — discussions, role-play and breakout-room activities via Zoom
• Small classes: a maximum of 8 learners for genuine one-to-one attention
• Both multiple-choice assessment papers and all course materials
• The regulated Qualsafe Level 3 qualification on success — valid for 3 years